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Privacy policy

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Reservation of right

We are reserve the right to request that you remove all link or any particular link to our websites. You approve to immediately remove all links to our websites upon request.  We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our websites, you agree to be bound to and follow these linking terms and conditions.

Removal of link from our websites

If you find any link on our websites that is offensive for any reason, you are free to contact and inform us any moment. We will consider request to remove links but we are not obligated or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the websites remain available or that the material on the websites is kept up to date.


To the maximum extent permitted by applicable law, we excluded all representation, warranties and conditions relating to our websites and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities that may not be excluded under applicable law; or
  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the websites and they information and services on the websites are provided free of change, we will not be liable for any loss or damage of any nature.

Cancellation charge are as follows;

If the cancellation was made 72 hours before the appointed removals date then no cancellation charge will apply.

However, if the cancellation was made within 48 of the removals date then the Two hour (plus VAT) cancellation fee charge will apply.

The deposit will not be refunded.

Please note: all prices are subject to VAT.

Damage of Goods

Please note any damage of goods on transportation must be reported immediately inn the presence of our work force.  We do not cover any such damage or liability once porters have left the premises.

Normal wear and tear and handling damage:

Alleged damaged to any items/good is frequently found, on inspection, to be wear and tear. Please note that items are suspected to damage despite due care being taken during loading, handling, stowing, storing, and discharge, and terminal operations. Carriers shall not accept such wear and tear and such “handling damage” as a valid claim.

It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean that we were contracted for a packing services and have undertaken for the responsibility to pack your goods, so in the same conditions as they were in at the time when they were packed by our workforce, we will not be libel for any damages before, during and after transportation due to the insufficient or improper packing for goods by the client. This also includes any goods in wardrobes, drawers or appliance, or in a packages, bundle, carton, case or other container not both paced and unpacked by us. Also, loss of or damage to china, glassware and fragile items unless they have been both professionally packed by us or our subcontractor.

It is your responsibility to ensure your items/good are covered by purchasing our premium insurance which covers up to £50,000 worth of goods. Please note that if you do not purchase our GIT insurance cover then goods are not covered and likewise you will be responsible for the goods.

Once the deposit has been paid, the remaining payment is to be paid into our holding account, “Group One Removals” Please note that the full payment is required before fully offloading your items at the destination.

Time Slot- we always give a 3- hour time slot for arrival. The reason being as this cloud vary due to previous job commitment and other unforeseen circumstance on the day. Please be patient if you do expect delays from our side and be rest assured that we will arrive, as we honor the job.

London Eye Removals

We have always taken pride in making the removals process as stress free as possible for our customers.

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